FAQs & Guest Policies
Everything you need to plan your stay. For anything else, please contact the Front Office.
Guest Policies
Check-in and check-out
Check-in from 1:00 pm; check-out by 11:00 am. Early check-in and late check-out are subject to availability, and additional charges may apply.
Children and extra guests
Children below 6 years stay complimentary. Children aged 6 to 11 years: additional charges apply. Extra mattresses and extra adults are subject to availability and room category. Maximum occupancy is as per room category and resort policy.
Cancellation
7 days or more before check-in: no cancellation charge. 3 to 6 days before check-in: 50% of the booking amount may be charged. Within 48 hours of check-in, or no-show: 100% of the booking amount may be charged. Separate cancellation terms may apply during peak season, long weekends and special occasions.
Identification
A valid government-approved photo ID is mandatory for all adult guests at check-in.
Pets
Pets are allowed only with prior approval from Management.
Rates and taxes
Rates may vary during weekends, holidays, festivals and peak season. Applicable GST is charged as per prevailing Government regulations.
Room allocation
Room allocation and extra mattresses are subject to availability.
Food and beverages
Outside food and beverages may be restricted in certain areas of the resort.
Resort Rules
- Please keep your room key or access card safe. Charges may apply for loss or damage.
- Please maintain silence and avoid disturbing other guests, especially after 10:00 pm.
- Smoking is permitted only in designated areas. Smoking inside rooms is strictly prohibited.
- Alcohol may be consumed only in designated areas, as per applicable laws and resort policy.
- Guests are responsible for any damage to or loss of resort property.
- Outside visitors are permitted only with prior approval from the Front Office.
- Children must be supervised by parents or guardians at all times.
- Swimming and water activities, where available, are at the guest’s own risk and as per the displayed safety instructions.
- Fire safety equipment and emergency exits must remain unobstructed.
- The resort is not responsible for the loss of personal valuables. Please use the safe facility, where provided.
- Illegal activities, abusive behaviour or disturbance to other guests will not be tolerated.
- Please follow the instructions given by resort staff and management.
- Management reserves the right to refuse service or take appropriate action in case of serious violations.
- For assistance, please contact the Front Office or Reception.
Frequently Asked
How much do I pay when booking online?
The booking engine shows the amount due now and the balance before you pay. Your booking is confirmed as soon as the payment succeeds.
Can I change or cancel my booking?
Yes. Open Manage booking from the menu, enter your booking ID and the code we send you, and request a change or cancellation. You will see your refund estimate first; refunds follow the cancellation policy above.
Are meals included?
It depends on the meal plan you choose: EP (room accommodation only), CP (room + breakfast), MAP (room + breakfast + dinner). The meal plan is shown with each rate when you book.